Crucial Conversations

Crucial Conversations

Tools for Talking When Stakes Are High

Book - 2002
Average Rating:
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Baker & Taylor
Offers techniques for communicating effectively in difficult and important situations to achieve positive results.

Book News
Four cofounders of a corporate consulting firm present their formula for effective communication, based on the trial and error of years spent as corporate trainers. The reader is drilled not only in communication skills but also to recognize bad or shifty modes of communication, to develop integrity in word and deed, and to achieve more effective work habits. Annotation c. Book News, Inc., Portland, OR (booknews.com)

McGraw Hill

The New York Times Bestseller!

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:

  • Prepare for high-impact situations with a six-minute mastery technique
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Keep listening when others blow up or clam up
  • Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.


Foreword by Stephen R. Covey,Author of The 7 Habits of Highly Effective PeopleA PAPERBACK ORIGINAL"Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."--Dain M. Hancock, President, Lockheed Martin AeronauticsA powerful, seven-step approach to handling difficult conversations with confidence and skill"Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.

Publisher: New York : McGraw-Hill, 2002
ISBN: 9780071401944
0071401946
Characteristics: xv, 235 p. ; 24 cm
Additional Contributors: Patterson, Kerry 1946-

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j
jasonamcbride
Jun 01, 2017

Life is about relationships and conversations, but when conversations become crucial (high stakes, emotional, and opposite opinions), we tend to do our worst. Get tips on dialogue and emotional intelligence. Also a great reminder when stuck to ask "What crucial conversation am I not holding or not holding well?"

d
darcyhudjik
May 08, 2017

This is an awesome book, which helps you identify unhelpful behaviours you may be engaging in, and how to approach dialogue when others are engaging in these unhelpful behaviours.

c
churchim808
Mar 27, 2017

This is a great book for improving communications both in your personal life and work. Some commenters believe that this book is common sense but I don't find that to be the case. Sure, it makes perfect sense when you read it and the ideas are simple enough. However, the ideas presented here are not second nature to anyone I know. There is a lot here and it is well worth reading more than once to become truly familiar with the techniques.

JCLAmyF Sep 13, 2016

Highly recommended (at least give it a skim) if you want to communicate more clearly and positively, or if you find yourself in the same types of conversation ruts time and again.

s
sofiac07
Aug 15, 2015

A very interesting book.

e
erinsnest
Jul 05, 2013

Finished this June 30 2013.....some good ideas, that are good to keep in mind. "What do I really want!"

xaipe Sep 02, 2012

Most of this book addresses people in the corporate world mainly at the decision-making or managerial level.
I wish that the authors had included non-business situations, but the skills presented can be applied in many other areas.
The authors are four white men, Fortune 500 types, who could have used some input from women and minorities.There are places in the text which give links to online videos depicting conflict situations. It is assumed that readers will form discussion groups and apply their new, book-based skills to solving the problems. There is also a blog for discussion and a downloadable discussion guide. It's interesting that although this book stresses careful attention to feedback, the authors did not elicit any reader feedback that I could determine. I have mixed feelings about this book. I liked many of the conflict tools discussed, but in my opinion their application was not broad enough.

p
pharmerboy
Jun 19, 2012

Has this book been lost? It has not become available for a couple months now.

June 26/12 - still no movement

l
Lirael
Nov 18, 2010

Whether you are trying to have a hard conversation with someone at work, at home, or with a relative, these folks outline how to prepare for that difficult conversation. Check out their Web site and newsletters, too!

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