Leading your Healthcare Organization to Excellence

Leading your Healthcare Organization to Excellence

A Guide to Using the Baldrige Criteria

eBook - 2004
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Book News
Spath, a health information management consultant, uses the well-known Baldrige Criteria as a road map for increasing the quality of care at a healthcare organization. Using the book's many helpful tools, including key points, self-assessments, and reflections, readers can adapt the Baldrige model to the specific needs of an organization. Guidelines are given on improving attitudes and services, measurement, planning, leadership, and patient satisfaction. Annotation ©2004 Book News, Inc., Portland, OR (booknews.com)

Publisher: Chicago, Ill. : Health Administration Press, ©2004
ISBN: 9781417568277
Characteristics: 1 online resource (xx, 252 pages) : illustrations


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