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eBook, 2012
Current format, eBook, 2012, , All copies in use.
eBook, 2012
Current format, eBook, 2012, , All copies in use. Offered in 0 more formats
This pocket guide brings together client and provider perspectives on IT and outlines a set of common measures that both sides can relate to. It seeks to emphasise the importance of meeting the needs of IT users and the role that measurement can play in achieving that goal effectively.
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