Delivering Sensational ServiceUnknown - 2016
In this video, Cutting Edge team members consider customer service. Marcus and Serena want to see Cutting Edge employees demonstrate greater care. Serena particularly wants staff to be responsive, prompt, and demonstrate organizational skills. Alex coaches Dion through tricky customer queries, while Casey practices her service technique on Tammy. Carol believes sensational service is about definite action and punctuality; service providers should have passion and exceed her expectations.
Publisher: [Place of publication not identified] : , Seven Dimensions Films of Australia, , 
Copyright Date: ©2016
Characteristics: video file,rda 1 online resource (1 video file (9 min., 32 sec.)) : color and sound