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eBook, 2001
Current format, eBook, 2001, , All copies in use.
eBook, 2001
Current format, eBook, 2001, , All copies in use. Offered in 0 more formats
Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and self-assessments, the course presents specific, practical strategies for improving listening skills, building trust with custom.
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