Consumer Voice and Choice in Long-term Care

Consumer Voice and Choice in Long-term Care

eBook - 2006
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There is no other book that provides a comprehensive look at the research, practice, and ideological aspects of consumer voice and choice in long term care. Opportunity for consumers to provide input about their services within the traditional system is a defining element of consumer voice. Hearing from consumers about the quality of, and their satisfaction with, their services has become an essential component of quality management in many sectors of long-term care. Providing service delivery options so that long-term care consumers can truly have choice has required more fundamental changes.
Publisher: New York, N.Y. : Springer, Ă2006
ISBN: 9780826102102
Characteristics: data file,rda
1 online resource (xviii, 270 pages)
Additional Contributors: Wellin, Valerie
Kunkel, Suzanne


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