Title rated 0 out of 5 stars, based on 0 ratings(0 ratings)
eBook, 2009
Current format, eBook, 2009, , All copies in use.
eBook, 2009
Current format, eBook, 2009, , All copies in use. Offered in 0 more formats
Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.
From the community