Beginning July 3, 2018, the library is open five more hours per week! New hours: Monday-Thursday 10 a.m. - 8 p.m., Friday-Saturday 10 a.m. - 5 p.m., Sunday 10 a.m. - 4 p.m. Following our software upgrade, some users may find they have difficulty accessing or using their account. If you are having trouble, please phone our library and we can renew and place holds over the phone - 604-892-3110
Speak Your Mind Effectively! The best, most direct way to convey your intelligence, expertise, professionalism, and personality to other people is through talking to them. But most people have no idea what they sound like. And even if they do, they don't think they can change it. It's the Way You Say It is a thorough, nuts-and-bolts guide to becoming aware and taking control of how you communicate with others. Dr. Carol Fleming provides detailed advice and scores of exercises for Understanding how others hear you, Dealing with specific speech problems, Varying your vocal patterns to make your speech more dynamic. Using grammar and vocabulary to increase your clarity and impact, Reinforcing your message with nonverbal cues, Conquering stage fright. An entire section of the book focuses on communication issues in the workplace. interviews, presentations, voice mail, and more. Dr. Fleming puts a human face on her advice through vivid before-and-after stories of forty men and women who came to her for help. No other skills will position you ahead of your competition as much as good speaking and presentation skills. No book approaches the depth and breadth of Dr. Carol Fleming's It's the Way You Say It.--Patricia Fripp, CSP, CPAE, keynote speaker, executive speech coach, and president of Fripp & Associates.